Host/Hostess
Assistant ManagerBar ManagerBartenderBuspersonDishwasherEvents ManagerHost/HostessChef/Kitchen ManagerLine CookPrep CookServerTO-GO Specialist
Job Description
Title: HOST/HOSTESS
Reports to: Restaurant Manager
Summary of Position:
Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.
Duties & Responsibilities:
- Warmly and graciously greet all guests upon arrival.
- When possible, open the front door for guests entering or leaving the restaurant.
- When immediate seating is limited, record guest names and number of people in party.
- Call out name and number of party when tables become available.
- Provide guests with estimated waiting time.
- Accommodate special seating requests for guests whenever possible.
- Seat guests based on guest preferences and balancing of customer flow in service stations.
- Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
- Relay messages to servers and buspersons as needed.
- Thank guests as they leave and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
- Must have basic knowledge of menu.
- Maintain cleanliness of front entryway including glass, doors, floors, lobby, and seating areas.
- Answer phone calls to restaurant and be able to answer questions regarding directions, menu options, hours of operations, payment methods, specials, etc.
Qualifications:
- No previous restaurant experience required.
- Be able to working in a standing position for long periods of time (up to 5 hours).
- Be able to communicate clearly and effectively in the predominant language(s) of our guests.
- Must have exceptional grooming habits.